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Payment

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These are the answers to the most frequently asked questions about this topic

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:
 
  • Credit card: with your Visa, Mastercard or American Express
  • PayPal: with the ease of your PayPal account
  • Klarna: buy now and split your total into 4 easy payments
  • Gift card: enter a gift card code at the ‘Payment’ step. You will be able to see if there is anything left to pay.
  • Apple Pay: this option will appear when your order is being placed on an Apple device.
After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:

Order not paid, purchase amount has not been debited.

In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.

Order paid, but haven’t received an order confirmation.

Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.

Order confirmation received, but no track & trace.

You will receive all information about your delivery as soon as your order is on its way.
If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually you can complete your order once your cookies have been removed.

Tip: also try another browser, a different device or our Rituals app if the payment is unsuccessful.