Frequently asked questions & contact

On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.

Our most-asked questions

  1. Can I return my product?
  2. How can I check where is my package?
  3. How do I use my e-gift card?
  4. What do I do if i have forgotten my password?
  5. There is something wrong with my order, what do I do?
  6. Do you offer instalment plans?
  7. What is your return policy?
  8. What is your sustainability policy?

Where's my order?

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View all questions & answers

Payment

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My Order

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Shipping & Delivery

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Returns

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My account

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Offers & Promotions

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Product Information

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Sustainability

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Business-related questions

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Gift Card Terms and Conditions

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Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday 10:00 - 19:00

Live Chat

Start a chat now

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We’re a little busy – our response might take longer than usual

Call us

+31 (0)202415948

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We aim to respond within 5 minutes

Email

SEND US A MESSAGE

Via our contact form

We aim to respond within 1 day

Business Address

21 Tai Seng St, LEVEL #04-00, Singapore 534166
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.